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Troubleshooting Screen Freezing Issues on the Platform

This article outlines common causes of screen freezing within the platform and provides step-by-step guidance to help you identify and resolve the issue.

Identifying the Issue

If you experience screen freezing while performing actions in Pollen. Such as adding users, navigating settings, or creating content. Start by identifying when and where the issue occurs.

Check Your Device & Browser

  • Test whether the freezing happens on multiple devices (desktop, laptop, mobile).

  • Try using different browsers (Chrome, Firefox, Safari).

  • Take note if the issue is isolated to one specific device or browser.

Look for Error Messages or Patterns

  • Pay attention to any error messages, loading delays, or unexpected behavior before the screen freezes.

  • Noting what action you were taking at the time can help us pinpoint the cause.

Troubleshooting Steps

Try the steps below in order, as many freezing issues are caused by temporary browser or connection-related factors.

1. Refresh the Page

A simple page refresh can often resolve short-term glitches.

2. Clear Your Browser Cache

Clearing cached files can remove corrupted data that may interfere with platform performance.
(Instructions vary by browser, refer to your browser’s help documentation for steps.)

3. Update Your Browser

Make sure you’re using the latest version of your web browser. Outdated browsers may not fully support newer platform updates.

4. Disable Browser Extensions

Some extensions can conflict with platform functionality. Temporarily disable them and try again.

5. Try a Different Browser

If the issue continues, switching browsers can help determine whether the problem is browser-specific.

6. Check Your Internet Connection

A slow or unstable internet connection can cause screens to freeze or fail to load properly. Ensure you’re connected to a reliable network.

Further Assistance

If you’ve tried the steps above and are still experiencing screen freezing, our team is happy to help. We recommend reaching out to support or scheduling a quick call so we can review the issue together and investigate further.

Summary

Screen freezing can be frustrating, but in many cases, it can be resolved by addressing browser, device, or connectivity issues. Following these steps should help get you back on track quickly. If the problem persists, don’t hesitate to contact support. we’re here to help.