Skip to content
English
More support
Contact us
  • There are no suggestions because the search field is empty.

How to Cancel Your Pollen Subscription 🐝

If you’d like to cancel your Pollen subscription, you can easily do so directly from your account settings.

Step 1: Navigate to Your Account Settings

  • Click your profile icon in the top right corner of your Pollen dashboard, then click Organization Settings to edit your Account & Subscription Settings.

organizational settings

 

Step 2: Open the Billing Menu

  • Within Organization Settings, click three dots (⋯) under Action.

3 dots

 

  • Then select Manage Billing from the dropdown menu. This will redirect you to your Stripe billing portal.manage billing

 

Step 3: Cancel Your Subscription in Stripe

  • Once in Stripe, locate your active plan under Subscriptions. Click Cancel Subscription, then confirm when prompted.


cancel subscription

 

Step 4: Confirm Your Cancellation

  • You’ll see a confirmation screen that looks similar to this

cancel subscription confirmation

Once you click Cancel Subscription, your plan will be officially set to end on your renewal date.

💡 Note: You’ll retain full access to your account until your current billing period expires. After that, your subscription will not renew automatically.

Need Help?

If you’re unable to access your billing portal or your email address isn’t recognized, please contact our Support Team at support@pollensocial.com.


We’ll be happy to assist with your cancellation or confirm that your subscription has been successfully stopped.