How to Add a User to Your Pollen Account
👥 Invite team members or clients to collaborate on your workspace.
Need to bring someone new into your Pollen account? Whether it's a teammate, client, or collaborator, you can easily add users and assign the right level of access. Here’s how:
🛠️ Steps to Add a User
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Go to the "Teammates" tab in your Pollen dashboard.
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Click "Add User."
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Enter the email address of the new user and select their role (e.g., Admin, Editor, Viewer).
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Click "Send Invite."
The invited user will receive an email prompting them to join your account. Once they accept, they'll be added with the role you selected.
🔒 User Roles Explained
Organization Admins
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Access to all companies within the organization
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Add new companies
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Invite users to any company
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Manage plan and billing settings
Company Managers
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Access to specific assigned companies
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Create, schedule, approve, and publish posts
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Access the media library
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Invite users to specific company/companies
Contributor / Author
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Draft and schedule posts for approval
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Access the media library
Viewer
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View-only access to specific company/companies
📘 If you want to learn more about how organization roles are defined in Pollen, click this article.
📞 Need Help?
If you run into any issues or have questions about user roles, feel free to reach out:
📧 Email: support@pollensocial.com
📞 Call: 854-855-7522
We’re happy to help you grow your team on Pollen! 🌱