🔄 Why You Need to Reestablish Your Token
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Facebook/Instagram tokens expire every 60 days by default.
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If you've recently changed your Meta password, adjusted page permissions, or removed Pollen as a connected business integration, the token will break.
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When your token expires or is missing required permissions, Pollen won’t be able to post on your connected pages.
✅ How to Reconnect Your Meta Token in Pollen
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Go to your Channels tab in Pollen.
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Under the Facebook channel, click the “Disconnect” button.
- Once you disconnect your Facebook account, you are going to want to press the "Connect" button.
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A Meta login screen will appear. Log in using the account that has Admin access to the Facebook Page(s) and Instagram account you want to connect.
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Make sure to grant all requested permissions when prompted — this is necessary for posting and analytics features to work correctly.
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Once reconnected, you’ll see a confirmation and your accounts should be fully functional again!
Tip: Before you connect to Facebook, make sure that you select "Opt in to all current and future Businesses" on each step. If you only select a few options, your Facebook connections in other companies might break.
🛠 Still Having Issues?
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Double-check that you are an Admin (not just Editor or Moderator) on the Facebook Page.
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Make sure the Instagram account is properly linked to the Facebook Page inside Meta Business Suite.
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Clear your browser cache and try again in a private/incognito window.
If you’ve followed these steps and are still running into issues, please contact our support team or submit a ticket directly in the Help tab inside your Pollen dashboard.